When the covid wave turns into a tsunami, better practice processes could be your life raft.
Phones ringing non-stop, full waiting rooms, ever-changing rules and the constant threat of a covid scare – many practices have struggled to cope during the Omicron peak.
This week on The Tea Room we hear about practice management hacks that just might take the edge off.
Our guest Dr Nathan Pinskier shares his tips to create better practice workflows for high patient volumes.
Dr Pinskier, a GP and co-owner of Onsite Doctor, is also a longstanding member of the RACGP expert committee for health and practice technology and systems.
From tech solutions to review meetings, Dr Pinskier outlines what his clinics have done to ride the Omicron wave.
In this episode a couple of acronyms are thrown around that you may not be familiar with:
IVR = interactive voice response system for managing high volumes of calls
PDSA = Plan, Do, Study, Act model for improving processes
You can listen and subscribe to the show by searching for “The Tea Room Medical Republic” in your favourite podcast player.
