The platform, designed to help those staying at home as they age to access Calvary services, will be available within the next year.
Non-profit health organisation Calvary Health Care has partnered with US-based software vendor Salesforce to develop a new customer experience platform for aged care patients and staff.
Designed to streamline clientsâ access to home care services tailored to their individual needs, the Calvary Care System is expected to be rolled out across Calvaryâs home care services within the next 12 months, according to the organisationâs statement.
Implementation across residential aged care and hospital services is expected within the next five years.
According to Richard Taggart, Calvaryâs national director for IT and digital transformation, development of the new platform was part of a widespread shift in the organisationâs business model to keep up with âcontemporary clinical practiceâ.
âCalvary as a business has fundamentally changed, and we must capitalise on new and innovative ways to deliver healthcare and create accessible connected health pathways across the Calvary Care System,â Mr Taggart said.
âThis requires ongoing investment in modernising assets in line with best-practice models of care that have been significantly altered due to the pandemic.â
âEnhancing and upgrading existing infrastructure to support contemporary clinical practice is one way to support our growth, but we also have invested in this digitisation program to enable modern and efficient models of care.â
